{"id":3337,"date":"2017-04-26T10:05:39","date_gmt":"2017-04-26T10:05:39","guid":{"rendered":"http:\/\/dweb.pfsgrupo.com\/hospitalcardona\/blog\/2019\/07\/26\/valoracion-del-servicio-de-analisis-clinicos-del-hospital-juan-cardona\/"},"modified":"2017-04-26T10:05:39","modified_gmt":"2017-04-26T10:05:39","slug":"valoracion-del-servicio-de-analisis-clinicos-del-hospital-juan-cardona","status":"publish","type":"post","link":"https:\/\/riberasalud.com\/juan-cardona\/2017\/04\/26\/valoracion-del-servicio-de-analisis-clinicos-del-hospital-juan-cardona\/","title":{"rendered":"Valoraci\u00f3n del servicio de an\u00e1lisis cl\u00ednicos del hospital juan cardona","gt_translate_keys":[{"key":"rendered","format":"text"}]},"content":{"rendered":"

Publicado por Hospital Juan Cardona el 26 de abril de 2017 9:00:00 CEST<\/p>\n

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Como ya hemos escrito anteriormente, la Universidad de Santiago de Compstela (USC), concretamente la Unidad de Psicolog\u00eda del Consumidor y el Usuario<\/a> (PsiCom) de la Facultad de Psicolog\u00eda, ha desarrollado una serie de encuestas que han permitido conocer cu\u00e1l es la opini\u00f3n de los usuarios de los distintos servicios del Hospital.<\/p>\n

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Hoy haremos referencia a la valoraci\u00f3n del servicio de An\u00e1lisis Cl\u00ednicos<\/a>. Queremos dar las gracias, una vez m\u00e1s tanto a la USC como a los participantes.<\/p>\n

Para nosotros este estudio es un referente de calidad muy importante y nuestro objetivo diario es conseguir unas valoraciones m\u00e1s altas cada a\u00f1o.<\/p>\n

En primer lugar, por lo que se refiera a diferentes elementos generales del servicio de Ana\u0301lisis Cli\u0301nicos, cabe sen\u0303alar que las valoraciones son todas muy positivas (por encima del 4), especialmente en lo que se refiere al Tipo de Ana\u0301lisis disponibles (4,76) el Acceso a la zona de extracciones (4,69) o el Informe de resultados (4,69). La valoracio\u0301n global alcanza una puntuacio\u0301n de 4,49, en una escala de 1 a 5.<\/p>\n

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1.- Valoraci\u00f3n del personal.<\/span><\/h3>\n
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La valoracio\u0301n del Personal en te\u0301rminos generales es au\u0301n mejor, alcanzando un promedio de 4,67 sobre 5. Todos los elementos referidos al Personal presentan valoraciones muy positivas (por encima de 4,5), pero en especial el Trato (4,76) y la Profesionalidad y Cualificacio\u0301n de todo el personal en general (4,75). Adema\u0301s el 94,6% responde \u201cNada\u201d cuando se les pregunta \u201cque\u0301 aspectos mejorari\u0301a\u201d en el apartado de Personal.<\/p>\n

2.- Valoraci\u00f3n de las instalaciones.<\/span><\/h3>\n

Este es el aspecto en el que el Hospital har\u00e1 mayor hincapi\u00e9 para mejorar, pues consideramos que una nota media de 4,13 sobre 5 si bien no es mala, es mejorable: estamos trabajando para mejorar no s\u00f3lo la se\u00f1al\u00e9ctica del propio hospital y sus alrededores, sino tambi\u00e9n el aspecto est\u00e9tico, intentado convertirlo en un lugar agradable y confortable para todos.<\/span><\/p>\n

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3.- Im\u00e1gen global.<\/span><\/h3>\n
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Por lo que se refiere a la imagen global que los usuarios tienen del Hospital Juan Cardona, cabe sen\u0303alar que el 83,6% se muestran convencidos de que es un buen hospital.<\/p>\n

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Aun asi\u0301, conviene destacar, que el 49,1% considera que el HJC ha mejorado en los u\u0301ltimos an\u0303os, fundamentalmente a nivel de Instalaciones y equipamiento, pero tambie\u0301n a nivel de Trato del Personal y de organizacio\u0301n.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n

\u00a04.- Satisfacci\u00f3n del paciente.<\/span><\/strong><\/h3>\n
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En cuanto al nivel de satisfaccio\u0301n suscitado, cabe resaltar un resultado muy positivo, pues el 100% de los clientes consultados se muestran satisfechos. En te\u0301rminos cuantitativos, la satisfaccio\u0301n general (en una escala de 0 a 10) es tambie\u0301n muy positiva (8,55), siendo el \u201c9\u201d la calificacio\u0301n ma\u0301s frecuente.<\/p>\n

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Un dato complementario es que el 92,7% se muestra totalmente convencido de volver a utilizar el HJC o se lo recomendari\u0301a a un familiar o amigo. Los principales argumentos para recomendar el hospital son la Atencio\u0301n y el Buen Trato del Personal, seguido de la Rapidez del servicio.<\/p>\n

Estos niveles de satisfacci\u00f3n nos hacen sentirnos orgullosos de nuestro personal y son la base de nuestro objetivo principal: conseguir que todos nuestros pacientes siempre se sientan bien atendidos.<\/p>\n

Si desean hacernos alguna sugerencia, pueden contactar con nosotros a trav\u00e9s del servicio de\u00a0Atenci\u00f3n al Paciente<\/a>.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n

 <\/p>\n","protected":false,"gt_translate_keys":[{"key":"rendered","format":"html"}]},"excerpt":{"rendered":"

Hoy queremos presentarles los resultados del an\u00e1lisis de la USC respecto a nuestro servicio de An\u00e1lisis Cl\u00ednicos<\/p>\n","protected":false,"gt_translate_keys":[{"key":"rendered","format":"html"}]},"author":1,"featured_media":3998,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[4],"tags":[],"class_list":["post-3337","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-noticias-del-hospital-juan-cardona"],"yoast_head":"\nValoraci\u00f3n del servicio de an\u00e1lisis cl\u00ednicos del hospital juan cardona - Hospital Ribera Juan Cardona<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/riberasalud.com\/juan-cardona\/2017\/04\/26\/valoracion-del-servicio-de-analisis-clinicos-del-hospital-juan-cardona\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Valoraci\u00f3n del servicio de an\u00e1lisis cl\u00ednicos del hospital juan cardona - 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